Terms and Conditions - Gardeners Kensington
Welcome to Gardeners Kensington! These Terms and Conditions govern your use of our services. By accessing or using our services, you agree to comply with and be bound by these terms.
1. Introduction
Gardeners Kensington provides professional gardening services to clients in the Kensington area. Our commitment is to deliver high-quality service while maintaining clear and transparent terms of engagement.
2. Services Offered
We offer a range of gardening services, including but not limited to:
- Landscape design and planning
- Garden maintenance
- Planting and irrigation services
- Seasonal clean-ups
- Pest and weed control
2.1 Customization of Services
Clients can customize services to meet their specific needs. Any additional services requested will be subject to additional charges, as outlined in our pricing section.
3. Booking and Scheduling
Bookings can be made through our online platform or by contacting our customer service team. We strive to accommodate all scheduling requests; however, availability is subject to our current workload.
3.1 Confirmation of Bookings
Upon booking, clients will receive a confirmation email detailing the scheduled services, date, and time. It is the client's responsibility to ensure the accuracy of their contact information.
4. Payment Terms
Payment for services is required as follows:
- Deposit: A deposit may be required for large projects, typically 20% of the total estimated cost.
- Payment Schedule: Payments are scheduled based on project milestones or monthly service intervals.
- Final Payment: The remaining balance is due upon completion of the services.
4.1 Accepted Payment Methods
We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms.
5. Cancellation Policy
Clients may cancel services with at least 48 hours' notice without incurring any fees. Cancellations made within 48 hours of the scheduled service may be subject to a cancellation fee equivalent to 20% of the total service cost.
5.1 Rescheduling Services
We understand that schedules can change. Clients can reschedule their services by contacting our support team, subject to our availability.
6. Liability and Responsibility
While we take every precaution to ensure the safety and effectiveness of our services, Gardeners Kensington is not liable for any unforeseen damages or losses incurred during the provision of our services. Clients are encouraged to discuss any specific concerns with our team prior to commencing work.
6.1 Insurance
We maintain adequate insurance coverage to protect both our staff and clients. Copies of our insurance policies are available upon request.
7. Client Obligations
Clients are expected to:
- Provide clear access to the property during scheduled service times.
- Communicate any specific requirements or preferences in writing.
- Ensure that the work area is free from hazards that could impede our services.
7.1 Property Access
Clients must arrange for access to their property, including key arrangements if necessary, to facilitate the timely delivery of our services.
8. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties except as required by law.
8.1 Data Protection
We implement robust data protection measures to safeguard your personal information against unauthorized access, disclosure, or alteration.
9. Intellectual Property
All content provided by Gardeners Kensington, including text, images, and designs, is the intellectual property of our company and is protected by applicable copyright laws.
9.1 Use of Content
Clients may not reproduce, distribute, or create derivative works from our content without explicit written permission.
10. Changes to Terms and Conditions
Gardeners Kensington reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
10.1 Notification of Changes
Updates to our Terms and Conditions will be communicated via email or through our website. It is the client's responsibility to review the terms regularly.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Kensington operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
11.1 Dispute Resolution
We encourage clients to resolve any disputes amicably through direct communication. If a resolution cannot be reached, disputes may be escalated to mediation or arbitration as appropriate.
12. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms will remain in full force and effect.
12.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and Gardeners Kensington regarding the use of our services, superseding any prior agreements.
13. Acceptance of Terms
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Gardeners Kensington for your gardening needs!